Privacy Policy

1. Introduction

1.1 Colemans Removals are committed to safeguarding the privacy of our website www.colemansremovals.co.uk visitors and service users. We fully appreciate and respect the importance of data privacy and security on the internet and this policy explains how we use your data.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, “we”, “us” and “our” refer to Colemans Removals. For more information about us, see Section 13.

2. How we use your personal data

2.1 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services.

2.2 We may process your account data. The account data may include your name and email address, and may be processed for the purposes of operating our website, providing our services, ensuring security, maintaining back-ups and communicating with you.

2.3 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”) for the purposes of offering, marketing and selling relevant goods and/or services to you.

2.4 We may process information relating to transactions, including purchases of goods and services that you enter into with us (“transaction data”). The transaction data may include your contact details, your card details and the transaction details, and may be processed for the purpose of supplying the purchased goods and services and keeping proper records.

2.5 We may process information contained in or relating to any communication that you send to us (“correspondence data”) for the purposes of communicating with you and record-keeping.

3. Providing your personal data to others

3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

3.2 In addition, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or those of another person.

4. International transfers of your personal data

4.1 We do not transfer your personal data outside the European Economic Area (EEA).

5. Retaining and deleting personal data

5.1 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

5.2 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or those of another person.

6. Your rights

6.1 Your principal rights under data protection law are: the right to access; the right to rectification; the right to erasure; the right to restrict processing; the right to object to processing; the right to data portability; the right to complain to a supervisory authority; and the right to withdraw consent.

6.2 You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.

6.3 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time.

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. Cookies may be either “persistent” or “session” cookies.

7.2 We use cookies for authentication, status, personalisation, security, advertising, analysis and to store your cookie-consent preferences. Our service providers (such as Google Analytics) may also set cookies.

7.3 Most browsers allow you to refuse to accept cookies and to delete cookies. Blocking all cookies will have a negative impact upon the usability of many websites, and you may not be able to use all the features on our website.

8. Our details

8.1 This website is owned and operated by Colemans Removals, a business based in Diss, Norfolk, England.

8.2 Our principal place of business is at Units 1–3 Shelfanger Road, Diss, Norfolk, IP22 4XY.

8.3 You can contact us by post to the address above, using our website contact form, by telephone on 01379 643881, or by email at info@colemansremovals.co.uk.

If you have any questions, comments or suggestions regarding this policy, please contact us by email at info@colemansremovals.co.uk or by telephone on 01379 643881.